Educate Your Customers. Ignite Your Growth.

For visionary tech executives building the next big thing, Customer Education isn’t just a checkbox – it’s your rocket fuel for adoption, retention, and expansion.

For Companies Ready to Scale.

Whether you’re:

Launching your first education initiative
Scaling to serve thousands of users
Rethinking how education supports your customers' journey

— we’ll help you create a learning ecosystem that scales with your product and your business.

Smarter Strategy. Faster Execution. Measurable Impact.

From defining your education charter to selecting platforms and building scalable educational content, we streamline every step. The result? Faster problem-solving, dramatically enhanced efficiency, and smarter, more impactful decisions that directly fuel your company’s growth trajectory.

Strategic Guidance

Our strategic guidance services provide valuable expertise to enhance efficiency and decision-making within Customer Education initiatives, empowering you to achieve your strategic objectives.

AI Tools That Power Better Learning Content

We don’t just use AI—we help you use it to:

Speed up design and content creation while keeping quality
Analyze learning data for insights and performance tracking
Utilize the best AI tools for your business needs

Operational Excellence

Achieve operational excellence with our tailored solutions that streamline processes, enhance productivity, and drive cost efficiencies within your organization

Learning Content Creation

We collaborate with your product experts and, when present, your education team to create effective, learner-focused content. If you don’t yet have internal education resources, we provide the instructional design and development expertise to take content creation from strategy through delivery—selecting the right modalities, from e-learning to instructor-led, video, blended, and workshops, based on your customers’ needs.

Train the Trainer

Our workshops equip your team with the expertise and practical skills required to design, deliver, and sustain high-quality educational assets. They provide the frameworks, methodologies, and software-specific training skills your organization needs to enable your people to independently create, evolve, and sustain education programs that support long-term customer success.

Your product is growing fast. Your customers need to keep up.

You’ve built something powerful—and without a strong education strategy, adoption lags, support tickets pile up, and customer success teams get stretched thin.

At KD Learning Solutions, we help software companies like yours turn Customer Education into a growth engine that boosts adoption, retention, and advocacy, while also reducing your Support costs.

We help you navigate the maze of Customer Education by architecting dynamic, intelligent education ecosystems that keep pace with your product and your customers. Through cutting-edge strategic planning and our deep expertise in software enablement, we identify the precise training modalities, high-impact content, and robust platform requirements to create a structured, scalable system that drives engagement and reduces churn.

Business Outcomes Realized From Effective Customer Education Initiatives

38.3%

increase in adoption of products targeted by training

30.7%

increase in engagement for products targeted by training

34.6%

increase in average lifetime value per trainee

26.2%

improvement in customer satisfaction

15.5%

decrease in customer support costs for trainees

7.6%

increase in revenue of products targeted by training

Base: 300 customer education decision-makers at organizations in the US
Source: A commissioned study conducted by Forrester Consulting on behalf of Intellum, May 2024